
Магазин годин в Києві Philip Stein
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I have a watch and a black rubber banded piece for day wear and a night piece bracelet. I did not feel any different wearing the night bracelet. My main problem is the watch. It does not keep time. It is always 10 minutes or more off since day one. I bought it in Alaska. Not sure what to do with it now.
We paid a lot of money for this watch several (4 or 5)years ago. My husband has only wore it may be 10 times we've had to have the batteries replaced in it now going on the second time and he can't even wear it because the windings on the top are no good, seriously?
Philip Stein
13.02.20 18:53 Hi Teresa. Like we responded in the other comment, we are sorry to learn that you've not had a pleasant experience with your Philip Stein timepiece. Our service team is at your disposal to repair/fix or replace the timepiece if it's not working. Please...Ещё
While on a cruise to Bermuda, I purchased a Philip Stein watch for my fiancée. After wearing it for several days, he noticed that the circulation in his legs was better, so they hurt much less. His aching feet no longer hurt. Therefore, he felt better all over! Thank you Philip Stein!
I purchased my watch on Princess Cruise line in September 2019, and two months later it stopped working. I mailed it in for service/repairs in November. Customer service keeps saying that they made the repairs and it as been shipped. I keep contacting them and keep getting excuses! Send me my watch or reimburse me for the cost! Ridiculous customer service!
Philip Stein
15.01.20 19:28 Hi Deborah, please accept our sincere apologies. We understand your frustration and we can only say that we are evaluating our internal process to make the turnaround time much quicker and to make sure this doesn't happen again. We appreciate you letting us know and providing feedback. Your case particularly caught us in the midst of the holiday season and things got complicated, but that's not an excuse. The good news is that your timepiece has shipped, we can send you the tracking number via private message. So sorry for the inconvenience.
Need to either Re-train or Replace your After Sales Manager, Gary Seymour. He was totally unprofessional when I tried to explain my problem. Kept talking over me on the phone when I was trying to state why I was questioning the quality of the watch product that we had purchased. Asked to speak to his manager and he says. I don't have a manager I report directly to Philip Stein. I have called the corporate office a number of times over the past 4 years of owning this watch and have never had this type of experience